MJA Car Sales respects the privacy of every individual who visits its dealerships and Web Sites and any information collected about you will be used to firstly fulfill any service you might request and secondly improve how as a company we serve you. We do this by making appropriate use of the information.
This information will not be sold or disclosed to anyone outside of MJA Car Sales, its affiliated or associated companies, its agencies, dealers or licensees, and other companies with which MJA Car Sales has arranged services for your benefit. It will be treated in accordance with the relevant legal provisions concerning data protection and may be initially stored and processed inside or outside the European Union anywhere in the world.
You have the right as an individual to find out what information we hold about you and make corrections if necessary; you also have the right to ask us to not use the information. We will make all practical efforts to respect your wishes. However certain legislation, especially related to safety issues or financial regulation might prevent this.
The personal information we collect and use
Collecting this information will help MJA Car Sales to achieve the following;
What information might be collected by MJA Car Sales
At MJA Car Sales, we intend to give you as much control as possible over your personal information. In general, you may be able to visit MJA Car Sales on the Web without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you, such as your name and address driving license bank details when you wish to make a purchase. It is our intent to let you know before we collect information from you.
Even before registration we will collect anonymous information about how you have used the Web Site. This is a common standard procedure for any Web Site on the Internet. The information collected does not personally identify you but may be helpful to us for marketing purposes or improving the services we offer.
How will MJA collect and store this information
Information is stored in a secure environment protected by a combination of physical and technical measures. There is no general public access to this information. In addition to directly providing information to our Web Site, you might also provide Personal Information through e-mail exchanges. The Privacy Policy does not cover this type of transfer of your Personal Information. You should always be careful when distributing your Personal Information in this manner.
How long will MJA store this information
MJA Car Sales will store this information in a secure and protected environment for as long as we believe it will better help us to understand how we can serve you, and respect your wishes. In addition legislation might oblige us to store this information for a certain period of time e.g. for tax purposes we will hold your information for a minimum of 6 years.
What are cookies
There is a technology called "cookies" which can be used to provide you with tailored information from a Web Site. A cookie is an element of data, a file which is nothing but a line of text that a Web Site can send to your browser, which may then store it on your system. Some pages use cookies so that we can better serve you when you return to our Site. For example a cookie might help you to avoid having to re-enter data you have given us before.
You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.
How to contact us
Contact the Data Controller at
MJA Limited 9 Cheam Road Ewell Surrey KT17 1SP
Complaints
If you have any complaints about how we process your personal data, please contact us at MJA plc 1 Cleveland Close, Walton on Thames KT12 1RB or info@mjacarsales.co.uk, and we will do our best to resolve them.
If you remain dissatisfied, you may contact the Information Commissioner's Office by writing to it at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephoning 0303 123 1113 or 01625 545745, sending a fax to 01625 524510, or by completing the online email message form at https://ico.org.uk/global/contact-us/email/ or the online complaints form at https://ico.org.uk/concerns/handling/.
We asked our customers if we could improve our service...
Tracy Mann
"From the time I stepped onto the forecourt to look at a car to when I brought the car is was smooth sailing. James was great! There was no hard sale and no pressure at anytime. I was able to test drive the car there and then and then another one the next morning. James really listened to what I was looking for and went above and beyond to find the perfect car as well as looking up accessories I needed for dogs such as a boot protector. I am very happy with how smoothly it all went from start to finish and would definitely recommend MJA and James."
Mrs S Sayers
"5 star. I am a returning customer to the Guildford branch and was delighted to see they still give a 5 star service. I test drove the car and Peter went through all the workings/controls on the new car. Excellent service all round, I would thoroughly recommend."
Mrs L Sinclair
"No. The phone calls and the face to face contact showed me so much respect, support and guidance."
Miss R Boyle
"Stuart was excellent especially as we had just come from Car Craft. We got the car we wanted and the finance sorted even though my car was negative equity. Very pleased with car and service. Will be back next time for Trevor's new car. Thank you."
Mr N Stuart
"No. Matthew was very attentive, helpful, answered all my questions & made the viewing, testing & buying process easy."
Mr S Evans
"5 Star. John Turner was a very good salesman. No problems, I am enjoying the car."
Anonymous
""Hope you are well."
Mr A Blanchard
"We were very pleased with the sales process."
Gaby
"Thank you for making the experience a pleasurable one. The Sales advisor did not pressure sell the car. He let the car sell itself."
Mr G Smith
"No, perfect. Rob the salesman was excellent."