We asked our customers if we could improve our service...
Mr G Pont "Sales process very good."
Mr J Moore "This was my 1st experience with a car dealership but I found Tony to be most helpful."
Mr J Cooksay "No downside, staff at Walton very friendly and efficient. New car & p/x on my car exactly as offered. Good luck to your team."
Mr J Grant "Sales approach very good. Well informed staff, help but no high pressure."
Mrs V Lewis "MJA was a very positive experience after a rather frustrating search elsewhere for the car I wanted. Alan, the salesman was friendly, courteous and helpful, and made sure that all my questions were answered clearly. I was impressed to be offered a second test drive before clinching the deal. I am delighted with my shiny 'new' Fiesta."
Mr D Joslyn "No. Please don't change any part of sales team."
Mr M Leach "Not really, was very pleased all round."
Mr C Hornblow "No, keep up the good work."
Mr J Cox "4 Star. Gary at Guildford was great, he was very patient with me as I was unsure whether to proceed with the sale, he was very helpful and and made the whole affair go very smoothly, a great asset to you company. However I must express my disappointment at after spending over £16000 I was supplied with only one key for my new car. I didn't expect to have to have the expense of buying a spare. This I feel MJA should have supplied. MJA response; Mr Cox, I am sorry your car was supplied with one key and glad you are now happy that MJA have arranged for a second key to be supplied and contributed towards the cost. I hope you enjoy you new car."
We asked our customers if we could improve our service...
"Sales process very good."
"This was my 1st experience with a car dealership but I found Tony to be most helpful."
"No downside, staff at Walton very friendly and efficient. New car & p/x on my car exactly as offered. Good luck to your team."
"Sales approach very good. Well informed staff, help but no high pressure."
"MJA was a very positive experience after a rather frustrating search elsewhere for the car I wanted. Alan, the salesman was friendly, courteous and helpful, and made sure that all my questions were answered clearly. I was impressed to be offered a second test drive before clinching the deal. I am delighted with my shiny 'new' Fiesta."
"No. Please don't change any part of sales team."
"Not really, was very pleased all round."
"No, keep up the good work."
"4 Star. Gary at Guildford was great, he was very patient with me as I was unsure whether to proceed with the sale, he was very helpful and and made the whole affair go very smoothly, a great asset to you company. However I must express my disappointment at after spending over £16000 I was supplied with only one key for my new car. I didn't expect to have to have the expense of buying a spare. This I feel MJA should have supplied. MJA response; Mr Cox, I am sorry your car was supplied with one key and glad you are now happy that MJA have arranged for a second key to be supplied and contributed towards the cost. I hope you enjoy you new car."
"Very happy with the service."