SUNBURY 01932 721000
WALTON 01932 234000
Initial Disclosure Document
Who are MJA Car Sales?
MJA Car Sales is a trading name of Michael James Autos PLC: Company Registration no. 1173507; Registered Address: 9 Cheam Road, Ewell, Surrey, KT17 1SP
MJA Car Sales is a family owned business and has sold over 165,000 cars since we opened in 1974. We choose our used cars carefully before the sale and we look after our customers after the sale.
What can we do for you?
Michael James Autos PLC are authorised and regulated by the Financial Conduct Authority for credit brokerage. Their registration number is 310192. We are a credit broker and not a lender.
We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation. You must decide whether the finance product is right for you.
We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them either a fixed fee or a fixed percentage of the amount you borrow
For your reassurance, all of the lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders.
If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed
You are under no obligation to make use of any financial product arranged by us, or to purchase any insurance product from us. Other providers may offer similar finance or insurance products which may meet your needs.
Need extra support?
We understand that choosing your new car is a big decision and that a lot of factors will be discussed. If at any stage, during the process you feel that you need extra support while you consider your purchase options, please do not hesitate to mention this to any of our colleagues. This could include language or access challenges for example. We will do all we can to facilitate your needs so that you can make a decision which is right for you.
What if you have a complaint?
In most cases a complaint can be resolved by a manager at MJA Car Sales. However, you can register formally in writing by emailing info@mjacarsales.co.uk or by post to: MJA Car Sales, 1 Cleveland Close, Walton-on-Thames, Surrey, KT12 1RB, providing your contact information and details of your complaint. We will acknowledge your complaint within 5 working days & will keep you updated and let you know when we expect to be able to reply in full.
If we cannot resolve your complaint within 8 weeks, you may be able to refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk or by writing to the Financial Ombudsman Service:
South Quay Plaza, 183 Marsh Wall, London, E14 9SR
We asked our customers if we could improve our service...
"Salesperson was fantastic!"
"Gary was extremely helpful and professional - excellent service and we are delighted with our new car. Highly recommended."
"I would find it difficult to find anything that requires improvement. We were very happy with all aspects, sales staff were very polite and obliging."
"Excellent and attentive service. Managed changes to delivery date and part exchange choice. James was extremely knowledgable and professional in his service with us."
"5 Star. A garage that understood my needs and requirements. There wasn't any time during the buying process that I felt pressured or pushed! Everything was done to a satisfactory outcome, so highly recommended 5 stars!"
"No. Purchasing from MJA was very simple."
"My experience with James at MJA was amazing start to finish. James definitely went above and beyond and I wouldn't hesitate to recommend him. He was very transparent about the whole transaction, put me under no pressure at all and was thoroughly helpful and informative. He is actually still helping now with advice on my old car, which he really doesn't have to do. I wouldn't hesitate in recommending MJA, especially if, like me, you are a single woman with no real knowledge of cars."
"My experience with MJA at Walton on Thames was excellent. Matt was so helpful and friendly which made me feel at ease as purchasing a new car is quite an ordeal. I am really happy with my purchase and would highly recommend this dealer if you are looking for a new car."
"5 Star. You came recommended to me by a family member due to your good service and I was extremely impressed. Phenomenal service. We had an idea of what we wanted when we arrived but ended up not getting that, Michael helped us with our decision but not once did we feel pressurised. The purchase went so smoothly and the pick up even smoother, I con't believe how easy it was and how kind all your car salesmen are. Thank you very much!"
"Excellent service from the Guildford branch from start to finish, we felt very well looked after and Mark was a true professional making sure that we were entirely happy with everything before driving away with our car, he even paired our phones for us which was much appreciated as we had a long drive home and may have needed this facility. We both agreed that this was the best experience we have received when buying a car and would highly recommend MJA Car Sales. Thank you Mark."