MJA Car Sales

SUNBURY 01932 721000

GUILDFORD 01483 543800

WALTON 01932 234000

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Finance Disclosure

Who are MJA Car Sales?

MJA Car Sales is a family owned business and has sold over 165,000 cars since we opened in 1974. We choose our used cars carefully before the sale and we look after our customers after the sale.

MJA Car Sales is a trading name of Michael James Autos Plc Registered in England No. 1173507.

What can we do for you?

MJA Car Sales (FCA reg 310192) is permitted to advise on and arrange regulated insurance products for its customers. We also work with a panel of carefully selected lenders who may be able to fund your vehicle purchase. MJA Car Sales is a credit broker – NOT a lender. MJA Car Sales may receive a commission if you choose to fund your purchase through one of our selected lenders. We may also receive a commission should you decide to purchase an insurance product.
You are under no obligation to make use of any financial product arranged by us, or to purchase any insurance product from us. Other providers may offer similar finance or insurance products which may meet your needs.

Need extra support?

We understand that choosing your new car is a big decision and that a lot of factors will be discussed. If at any stage, during the process you feel that you need extra support while you consider your purchase options, please do not hesitate to mention this to any of our colleagues. This could include language or access challenges for example. We will do all we can to facilitate your needs so that you can make a decision which is right for you.

What if you have a complaint?

In most cases a complaint can be resolved by a manager at MJA Car Sales. However, you can register formally in writing by emailing info@mjacarsales.co.uk or by post to MJA Car Sales, 1 Cleveland Close, Walton-on-Thames, Surrey KT12 1RB . We will endeavour to respond to your complaint in seven working days.
If you wish to make a complaint after a purchase and have chosen to fund your purchase through one of our recommended lenders then you may wish to choose to contact them directly with your concern and they will guide you through their own complaint process, due to their vested interest in your vehicle. 

What if you are still dissatisfied?

If your complaint relates to the sale of a financial product and you feel that it has not been resolved to your expectations, you have the right to refer your case to Financial Ombudsman Service. To contact the FOS, please call: 0300 123 9123 or visit https://www.financial-ombudsman.org.uk/ 

Or alternatively, you can write to the FOS via:

Financial Ombudsman Service
Exchange Tower, London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk

We asked our customers if we could improve our service...

Mr P Worrall Mr P Worrall
"Nothing to change (no pushy salesmen). Tony was very good and helpful."

Mr T Henniker-Parker Mr T Henniker-Parker
"No, we were looked after very well."

Mrs J Etherington Mrs J Etherington
"No, excellent service."

Mrs M Waymouth Mrs M Waymouth
"We have had excellent service and will highly recommend to other people."

Mrs A Matthews Mrs A Matthews
"5 Star. Very happy with the service provided even though I put a deposit on one car and then changed my mind and bought a different one from your Burpham branch. All the staff were very easy going and very helpful. Would recommend you."

Mr S Leo Mr S Leo
"Thanks for delivering the car in such mint condition with all the required documents and spare key. I have been very happy with your service and also Brian for handling this transaction so well."

LT LT
"What a great service from Mja car sales, excellent service from James,great communication, I will definitely recommend who wants to buy a vehicle. Thank you."

Mr S Evans Mr S Evans
"5 Star. John Turner was a very good salesman. No problems, I am enjoying the car."

Mrs A Sawyers Mrs A Sawyers
"5 Star. Was very pleased with the service I received and the staff so friendly. Will recommend friends to buy a car from you when they need one. Nigel explained everything I asked about the car clearly."

Mr P Traynor Mr P Traynor
"All staff I dealt with friendly & efficient."

CAR SEARCH

> List All Cars

BY REG

>

BY BODY TYPE

> 4 x 4

> Convertible

> Estate

> Hatchback

> MPV

> Saloon

> Van

Mon-Fri 9am-7pm  •  Sat 9am-6pm  •  Sun 10am-5pm

WALTON

GUILDFORD

SUNBURY