MJA Car Sales

SUNBURY 01932 721000

WALTON 01932 234000

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Initial Disclosure Document

Who are MJA Car Sales?

MJA Car Sales is a trading name of Michael James Autos PLC: Company Registration no. 1173507; Registered Address: 9 Cheam Road, Ewell, Surrey, KT17 1SP

MJA Car Sales is a family owned business and has sold over 165,000 cars since we opened in 1974. We choose our used cars carefully before the sale and we look after our customers after the sale. 

What can we do for you?

Michael James Autos PLC are authorised and regulated by the Financial Conduct Authority for credit brokerage. Their registration number is 310192. We are a credit broker and not a lender.

We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation. You must decide whether the finance product is right for you.

We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them either a fixed fee or a fixed percentage of the amount you borrow

For your reassurance, all of the lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders.

If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed

You are under no obligation to make use of any financial product arranged by us, or to purchase any insurance product from us. Other providers may offer similar finance or insurance products which may meet your needs. 

Need extra support?

We understand that choosing your new car is a big decision and that a lot of factors will be discussed. If at any stage, during the process you feel that you need extra support while you consider your purchase options, please do not hesitate to mention this to any of our colleagues. This could include language or access challenges for example. We will do all we can to facilitate your needs so that you can make a decision which is right for you. 

What if you have a complaint?

In most cases a complaint can be resolved by a manager at MJA Car Sales. However, you can register formally in writing by emailing info@mjacarsales.co.uk or by post to: MJA Car Sales, 1 Cleveland Close, Walton-on-Thames, Surrey, KT12 1RB, providing your contact information and details of your complaint. We will acknowledge your complaint within 5 working days & will keep you updated and let you know when we expect to be able to reply in full.

If we cannot resolve your complaint within 8 weeks, you may be able to refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk or by writing to the Financial Ombudsman Service:
South Quay Plaza, 183 Marsh Wall, London, E14 9SR  

We asked our customers if we could improve our service...

Mr J Slater Mr J Slater
"I live in Bradford West Yorkshire, to get the model and at the price you offered I saved over £8k on a car with 1000 miles on the clock and 3 months old. I couldn't get that anywhere near where I live. Your service was excellent and well worth 2 round trips of over 400 miles each time."

Sade Slater Sade Slater
"I recently purchased a Ford Fiesta, all staff were so friendly and welcoming, I really recommend coming to this place if your in search of a new car, will definitely be recommended this place to family and friends, James especially was so kind and very professional made me feel at ease and very comfortable, wonderful team, Well done all!!!"

Ian Millar Ian Millar
"Bought a lovely blue qashqai from these guys last week. Excellent customer care and not too pushy. The salesman James was great and dealt with all of our concerns even following up 2 days after the sale to see how we were enjoying our new car. All in all and great experience and I highly recommend these guys."

Mr I Snell Mr I Snell
"5 Star. A garage that understood my needs and requirements. There wasn't any time during the buying process that I felt pressured or pushed! Everything was done to a satisfactory outcome, so highly recommended 5 stars!"

Mrs F Goodwin Mrs F Goodwin
"We found the process of buying a car easy. Treated courteously througout. Thank you."

Mr S Smoothy Mr S Smoothy
"No - Great service, quick delivery - very pleased."

Mrs J Morgan Mrs J Morgan
"You have a good system and it is nice to be able to look without feeling hassled."

Mrs R Bevan Mrs R Bevan
"5 Star. This was the third time back to you for a car. I have been impressed with the service provided each time. This time I was particularly impressed by the fact a driver was sent to get a car from another branch - it was no trouble."

Miss A Pocock Miss A Pocock
"On both car purchases everything has been great!"

Mrs S Chowdhury Mrs S Chowdhury
"5 Star. John and Mike were both fantastic from start to end and did not pressure into the sale. Very pleasant buying experience."

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Mon-Fri 9am-7pm  •  Sat 9am-6pm  •  Sun 10am-5pm

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