MJA Car Sales

SUNBURY 01932 721000

GUILDFORD 01483 543800

WALTON 01932 234000

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Distance Sale – Your Right to Cancel

 

Michael James Auto’s, 1 Cleveland Close, Walton on Thames, Surrey KT1 1RB

Telephone Number; 01932 234 000    Email Address; info@mjacarsales.co.uk

Ordinarily we do not run an organised distance selling scheme.
However, due to the coronavirus outbreak we need to support some customers by delivering the vehicle to their home.

You have the right to cancel this contract within 14 days. The cancellation period will expire after 14 days from the day on which you, or a third party on your behalf, collect or take delivery of your vehicle.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent by post or email to our address. If required, you can request a template cancellation notice form from us but it is not obligatory to use this specific template. 

To meet the cancellation deadline, it is sufficient for you to send your clear statement or form confirming your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, b will reimburse to you payments received from you, including the cost of delivering the goods to you (except for the supplementary costs arising if you chose delivery over collection or a type of delivery other than the least expensive type of standard delivery offered by us). This reimbursement is subject to the following conditions:

  • We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. Anything over and above a standard test drive will be considered unnecessary handling and will lead to a deduction of £1.50 for each mile driven over 20 miles. In addition, we will also be entitled to make a deduction for any damage or excess wear. We will charge £75 + VAT for valeting the Vehicle.
  • We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you the vehicle and all documents which were supplied including, but not limited to, service histories and the V5 documentation.
  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. This may include handing back any part exchange vehicle if still available and/or seeking payment from you to cover any negative equity.
  • We will withhold the reimbursement until we have received the goods and all paperwork back in good order.
  • It is your responsibility to return the vehicle without undue delay and in any event not later than 7 days from the day on which you communicate your cancellation of this contract to us.
  • You will remain liable for the vehicle and so for its tax, insurance, and any fines, charges or penalties until it has been accepted back to our premises.
  • You will have to bear the direct cost of returning the goods and take full responsibility for the safe return of the vehicle.
  • You are only liable for any diminished value of the goods resulting from the handling other than which is necessary to establish the nature, characteristics and functioning of the goods according to the previous reference to test drives.

Distance Sale – Your Right to Cancel  DOWNLOAD RIGHTS TO CANEL

We asked our customers if we could improve our service...

Mr D Boswell Mr D Boswell
"Just wanted to drop you a quick note to say thank you for the excellent service you provided me during the course of purchasing my new car. I am absolutely delighted with it and would happily recommend yourself and MJA."

Mrs M Waymouth Mrs M Waymouth
"We have had excellent service and will highly recommend to other people."

Mr G Mayer Mr G Mayer
"Warranty offer too complicated with Road Tax reduction offer. Why not offer lower car price if bought with warranty?"

Ms O Leung Ms O Leung
"Special thanks to your agent Peter Nicholls for his professional advice to everything as this is my 1st car in the UK."

Mr G Pont Mr G Pont
"Sales process very good."

Mr R Church Mr R Church
"John Turner was very helpful during the whole process which gives you confidence to buy from MJA."

Mr M Lal Mr M Lal
"5 Star. Highly professional service and everyone was helpful, fully satisfied with the process."

Miss R Thevenet Miss R Thevenet
"5 Star. Very attentive, follow-up after sales was also excellent."

Mrs B Hall Mrs B Hall
"5 Star. Thank you Adam for looking after me throughout the whole process of buying my new Mini Countryman. I was very impressed with the service you provided."

Mr S Smoothy Mr S Smoothy
"No - Great service, quick delivery - very pleased."

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