We asked our customers if we could improve our service...
Mrs J Wheelhouse "I think you have everything just right."
Mrs S Dyer "Nothing - everyone that dealt with me was extremely helpful and informative."
Mr N Mottram "I found Gary very approachable and knowledgeable - all other staff were helpful."
Mr P Linaker "A bit belatedly just wanted to report got home safely and have now had chance to set up the satnav and my phone, but not had much chance to drive it much further due to lockdown. Will fill in the form you gave me once I have done a little more, but so far very pleased with it. I also wanted to express my thanks for the way you dealt with my original approach and your promptness in dealing with any queries along the way. The final speeding up of the preparation which allowed me to collect on Tuesday rather than wednesday following the lockdown announcement was particularly helpful."
Mr G Mayer "Warranty offer too complicated with Road Tax reduction offer. Why not offer lower car price if bought with warranty?"
Mr S Kernick "No, we were completely satisfied."
Elizabeth K "Arranging a test drive on the same day was simple and straightforward. Peter, the salesman, was friendly, patient and willing to answer any questions and I felt under no pressure to buy or make a decision that day. The car I bought was in very good condition with low mileage and the price was fair. I was asked to phone if I needed any after sales help with anything and I received a follow-up call the next week to check that everything was ok. I felt I could trust this dealership to be honest and upfront."
Mrs P Davis "Excellent service from the Guildford branch from start to finish, we felt very well looked after and Mark was a true professional making sure that we were entirely happy with everything before driving away with our car, he even paired our phones for us which was much appreciated as we had a long drive home and may have needed this facility. We both agreed that this was the best experience we have received when buying a car and would highly recommend MJA Car Sales. Thank you Mark."
Marni Hewitt "I came to MJA Guildford to test drive an Audi A4 to be greeted by James. After having spent a couple of days at the larger car dealerships in Guildford my experience with him was like a breath of fresh air. He was consummately professional and at no point did I feel pressurised to make a decision on the car. He went way and beyond in helping me with my purchase, including independently sourcing boot mats and dog barriers for the boot which was extremely helpful. Once I had decided to buy the car he assisted me all the way through the buying process and was very patient with my endless questions! I am thrilled with my car and honestly could not have been more delighted with the service. I will definitely return to James and MJA in the future. Thank you!"
Miss A O'Sullivan "Would always return to John @ MJA - honest and reliable. Simon was very helpful too."
We asked our customers if we could improve our service...
"I think you have everything just right."
"Nothing - everyone that dealt with me was extremely helpful and informative."
"I found Gary very approachable and knowledgeable - all other staff were helpful."
"A bit belatedly just wanted to report got home safely and have now had chance to set up the satnav and my phone, but not had much chance to drive it much further due to lockdown. Will fill in the form you gave me once I have done a little more, but so far very pleased with it. I also wanted to express my thanks for the way you dealt with my original approach and your promptness in dealing with any queries along the way. The final speeding up of the preparation which allowed me to collect on Tuesday rather than wednesday following the lockdown announcement was particularly helpful."
"Warranty offer too complicated with Road Tax reduction offer. Why not offer lower car price if bought with warranty?"
"No, we were completely satisfied."
"Arranging a test drive on the same day was simple and straightforward. Peter, the salesman, was friendly, patient and willing to answer any questions and I felt under no pressure to buy or make a decision that day. The car I bought was in very good condition with low mileage and the price was fair. I was asked to phone if I needed any after sales help with anything and I received a follow-up call the next week to check that everything was ok. I felt I could trust this dealership to be honest and upfront."
"Excellent service from the Guildford branch from start to finish, we felt very well looked after and Mark was a true professional making sure that we were entirely happy with everything before driving away with our car, he even paired our phones for us which was much appreciated as we had a long drive home and may have needed this facility. We both agreed that this was the best experience we have received when buying a car and would highly recommend MJA Car Sales. Thank you Mark."
"I came to MJA Guildford to test drive an Audi A4 to be greeted by James. After having spent a couple of days at the larger car dealerships in Guildford my experience with him was like a breath of fresh air. He was consummately professional and at no point did I feel pressurised to make a decision on the car. He went way and beyond in helping me with my purchase, including independently sourcing boot mats and dog barriers for the boot which was extremely helpful. Once I had decided to buy the car he assisted me all the way through the buying process and was very patient with my endless questions! I am thrilled with my car and honestly could not have been more delighted with the service. I will definitely return to James and MJA in the future. Thank you!"
"Would always return to John @ MJA - honest and reliable. Simon was very helpful too."