We asked our customers if we could improve our service...
Mr P Bowpitt "5 Star. Very good, informative and conducted by Matt Kemp in a professional and considerate manner."
Mr J Cox "4 Star. Gary at Guildford was great, he was very patient with me as I was unsure whether to proceed with the sale, he was very helpful and and made the whole affair go very smoothly, a great asset to you company. However I must express my disappointment at after spending over £16000 I was supplied with only one key for my new car. I didn't expect to have to have the expense of buying a spare. This I feel MJA should have supplied. MJA response; Mr Cox, I am sorry your car was supplied with one key and glad you are now happy that MJA have arranged for a second key to be supplied and contributed towards the cost. I hope you enjoy you new car."
Louise Payn "Excellent customer service... Good regular communication. Would definitely use again. Made purchasing a vehicle a very easy process."
Mr R Morris "5 Star. Excellent service, very professional, helpful and kind. Thanks to Matt and Michael at Walton branch."
Lady R Panter "4 star. We were recommended to MJA by a friend who recently bought his teenage daughter a Mini from your company. We were impressed, the whole process was painless. Flexible service, great to be able to come in on a Sunday. The only thoughtless thing when we collected the car was another sales executive making calls hands free in the showroom which made it hard to hear what was being said to us."
Miss K Pickard "Very happy you respected a female buyer as other dealerships certainly didn't! Also you're not pushy or rude. Very good customer service."
Mr S Kernick "No, we were completely satisfied."
Mr M Harrison "No - the whole process of purchase worked very well."
Mr P Griggs "I am very pleased with the car and happy with the help I received from Alan at Guildford. Thank you."
Mrs S Chowdhury "5 Star. John and Mike were both fantastic from start to end and did not pressure into the sale. Very pleasant buying experience."
We asked our customers if we could improve our service...
"5 Star. Very good, informative and conducted by Matt Kemp in a professional and considerate manner."
"4 Star. Gary at Guildford was great, he was very patient with me as I was unsure whether to proceed with the sale, he was very helpful and and made the whole affair go very smoothly, a great asset to you company. However I must express my disappointment at after spending over £16000 I was supplied with only one key for my new car. I didn't expect to have to have the expense of buying a spare. This I feel MJA should have supplied. MJA response; Mr Cox, I am sorry your car was supplied with one key and glad you are now happy that MJA have arranged for a second key to be supplied and contributed towards the cost. I hope you enjoy you new car."
"Excellent customer service... Good regular communication. Would definitely use again. Made purchasing a vehicle a very easy process."
"5 Star. Excellent service, very professional, helpful and kind. Thanks to Matt and Michael at Walton branch."
"4 star. We were recommended to MJA by a friend who recently bought his teenage daughter a Mini from your company. We were impressed, the whole process was painless. Flexible service, great to be able to come in on a Sunday. The only thoughtless thing when we collected the car was another sales executive making calls hands free in the showroom which made it hard to hear what was being said to us."
"Very happy you respected a female buyer as other dealerships certainly didn't! Also you're not pushy or rude. Very good customer service."
"No, we were completely satisfied."
"No - the whole process of purchase worked very well."
"I am very pleased with the car and happy with the help I received from Alan at Guildford. Thank you."
"5 Star. John and Mike were both fantastic from start to end and did not pressure into the sale. Very pleasant buying experience."